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FAQ

Turisbus

How can I pay when purchasing online?

Via credit or debit card, Visa or Mastercard, or via Bizum.

What happens if my personal belongings carried on the bus get damaged?

Passengers are solely responsible for any personal belongings they carry on board the bus. This means they are responsible for any damage or deterioration these items may suffer during the journey.

Personal belongings or hand items include anything the passenger keeps inside the vehicle, such as hand luggage, backpacks, bags, mobile phones, tablets, laptops, music players, and any other personal items.

The transport company is not responsible for any damage to these belongings or to any other item under the passenger’s custody.

Where can I buy SkiBus tickets to La Molina, Masella or Alp 2500?

You can buy tickets in person at our ticket offices. Or, you can purchase them by calling 902 13 00 14 or via viatgesplus.com/.

Tickets must be bought in advance.

Where can I buy SkiBus tickets to La Molina, Masella or Alp 2500?

You can refer to the Viatges Plus website and in the "Excursions" section you will find all the snow offer. You can also make the purchase through the Sagalés app (available for iOS and Android), by going to the main menu section: "Leisure outings".

Additionally, you can make the purchase in person at any of our ticket offices (see where they are located here).

Tickets must be purchased in advance.

What does the ticket include for SkiBus excursions to La Molina, Masella and Alp 2500?

The ticket includes a round-trip journey by coach + ski pass + ski accident insurance + on-board guide.

We also offer the option to pre-book ski or snowboard equipment (clothing not included), snowshoes (La Molina), and a picnic with a hot sandwich + drink (Masella) or a picnic with a sandwich + water + fruit or coffee (La Molina).

The stock of ski and snowboard equipment available on the SkiBus is limited and may run out due to high demand this season. For this reason, if our stock is exhausted, we recommend booking equipment in advance at any rental shop to ensure availability on the day of departure or bringing your own equipment from the departure point.

How much do the SkiBus excursions cost?

You can check all the information in the following links:

La Molina Saturday and Sunday

La Molina on Wednesday and Friday

Visit the Niu de l'Àliga mountain shelter in La Molina with Sagalés!

SkiBus to Masella (Tuesday and Thursday)

SkiBus Alp 2500 from Tuesday to Sunday

How much does the SkiBus excursion to Masella cost?

Tickets on Tuesdays and Thursday to Masella: round-trip by coach + ski pass + skiing insurance + on-board guide.

 €47 

  • Children under the age of 4 years old who will not be skiing only need to pay for transport (€20). If the child is to ski, a special pass must be purchased on the pistes.
  • Children between the ages of 4 and 15 years old must be accompanied by an adult.
  • Young people between the ages of 16 and 17 years old travelling alone must bring an obligatory document of consent signed by their parents or legal guardian (two copies), which must include a telephone contact number.

On which days does the SkiBus operate?

You can check all the information in the following links:

La Molina Saturday and Sunday

La Molina on Wednesday and Friday

Visit the Niu de l'Àliga mountain shelter in La Molina with Sagalés!

SkiBus to Masella (Tuesday and Thursday)

SkiBus Alp 2500 from Tuesday to Sunday

At what time and from where does the Skibus depart to the slopes?

You can check all the information in the following links:

La Molina Saturday and Sunday

La Molina on Wednesday and Friday

Visit the Niu de l'Àliga mountain shelter in La Molina with Sagalés!

SkiBus to Masella (Tuesday and Thursday)

SkiBus Alp 2500 from Tuesday to Sunday

What route does the SkiBus take?

You can check all the information in the following links:

La Molina Saturday and Sunday

La Molina on Wednesday and Friday

Visit the Niu de l'Àliga mountain shelter in La Molina with Sagalés!

SkiBus to Masella (Tuesday and Thursday)

SkiBus Alp 2500 from Tuesday to Sunday

At what time and from where does the coach depart from the slopes?

You can check all the information in the following links:

La Molina Saturday and Sunday

La Molina on Wednesday and Friday

Visit the Niu de l'Àliga mountain shelter in La Molina with Sagalés!

SkiBus to Masella (Tuesday and Thursday)

SkiBus Alp 2500 from Tuesday to Sunday

What happens if the weather conditions at the ski resort are unsuitable for skiing?

If the bus arrives and skiing is not possible, a voucher will be offered for the same service on another day (at the same rate), or the amount paid will be refunded, minus the transport portion.

What if it's time to leave or return and there are people missing?

It's important to be on time to enjoy a snow day to the fullest, both for going out to the slopes and for the return. We must always be 15 minutes before the scheduled time of departure and return to guarantee punctuality. All people who arrive late will have to make the trip by their own means.

What documentation is required for the SkiBus to La Molina/Masella or Alp 2500?

You must have the identity card or passport used for your reservation to hand so that your insurance is valid.

Young people between 16 and 17 years traveling alone must carry permission ?

Yes, Young people between 16 and 17 years travelling alone must carry a permission signed by parents or guardians. The permission must be accompanied by a phone number.

How can I book ski or snowboard equipment in advance?

Ski and snowboard equipment can be rented in advance throw our website. This equipment doesn't include clothes. Clothes can be rented directly in the ski resort.

What is included in the equipment rental?

Equipment rental includes skis or snowboard, boots, poles and helmet.

Can I just buy only the seat?

No, you cannot buy only the seat.

Can I just buy the ski pass?

No, you cannot buy the ski pass alone, as our tickets include: return trip (coach) + ski pass + ski accident insurance + on board guide.

Where can I buy ski pass for children under 4 years?

All children under 4 years old must purchase ski passes directly at the pistes. With Viatges Plus you can buy the seat of the bus.

Can I rent just the boots?

No, we rent all the equipment, if you only need a pair of boots you will have to rent them directly on the slopes.

Are Viatges Plus services accessible to people with different abilities?

Yes. At Viatges Plus, we strive to make our experiences inclusive and accessible. We offer adapted transportation and activities designed for people with various physical, sensory, and cognitive abilities. If you have specific needs, feel free to contact us at info@viatgesplus.com so we can provide you with the best possible support.

What conduct and safety rules should I follow during the activities?

Your safety is our priority. Before each activity, you will receive clear and simple instructions. Safety guidelines must always be followed both during transportation and throughout the activity to minimize risks and ensure the safety of all participants. It is essential to follow staff instructions, use the provided equipment properly, and always maintain a responsible attitude.

How can I show respect for the local culture, customs, and heritage of the area?

Travelling is also about learning and connecting with the place. Through our activities, we encourage you to learn about local customs, take part in community events, visit cultural spaces respectfully, and support the local economy by purchasing handmade products.

What attitude is expected towards the local community during my trip?

Maintaining a civic and respectful attitude is essential. Avoid leaving waste, respect the local flora and fauna, and try not to create unnecessary noise that could disturb the peace of the surroundings. Be kind to those around you and those participating in the activity, listen attentively, and actively engage in shared experiences. Your behavior helps foster an atmosphere of respect, collaboration, and positive coexistence with the local community.

What are the benefits of choosing a sustainable product or service?

Choosing a sustainable trip means experiencing the destination more authentically and mindfully. In addition to enjoying unique experiences, you’ll be supporting initiatives that protect the environment and strengthen local communities. At Viatges Plus, we offer a diverse range of sustainable tourism activities that benefit local economies, promote territorial cohesion, foster cultural heritage, and respect the natural environment. We encourage you to explore them and learn more on our website: www.viatgesplus.com.

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Apartat de Correus, 31 · 08100 Mollet del Vallès · www.viatgesplus.com · info@viatgesplus.com